okgam Privacy Policy

1. Introduction

okgam ("okgam," "we," "us," or "our") operates the online gaming platform at okgam.cam and is committed to protecting the privacy and personal data of every player. This Privacy Policy ("Policy") describes how okgam collects, uses, stores, discloses, and safeguards personal information when you visit our website, create an account, deposit funds, play games, or interact with our customer support.

This Policy applies to all users of okgam services, including players located across the Philippines — whether you're in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the archipelago.

By registering an account or using any part of the okgam platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, okgam acts as the Personal Information Controller (PIC) for all personal data collected from users of the platform.

As the PIC, okgam determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently. Our designated Data Protection Officer (DPO) can be reached using the contact details in Section 15 of this Policy.

3. Data We Collect

okgam collects personal data that is necessary for the lawful operation of the platform, compliance with regulatory requirements, and delivery of services to players. The categories of data collected include:

3.1 Sensitive Personal Information

In certain circumstances, okgam may process sensitive personal information as defined under RA 10173, including government-issued ID numbers and financial account details. Such data is collected exclusively for KYC verification and AML compliance purposes and is subject to additional safeguards as required by law.

4. How We Collect Your Data

okgam collects personal data through the following methods:

4.1 Direct Interactions

When you register an account, verify your identity, make deposits or withdrawals, contact customer support, or participate in promotions, you directly provide personal data to okgam.

4.2 Automated Technologies

As you navigate the okgam platform, we automatically collect technical data such as your IP address, browser information, device identifiers, and session behaviour using cookies, web beacons, and similar tracking technologies. See Section 10 for more detail on cookies.

4.3 Third Parties

We may receive data about you from third parties, including:

• Payment processors (e.g., GCash, PayMaya, BPI) confirming transaction status
• Identity verification and KYC service providers
• Anti-fraud and anti-money laundering (AML) screening services
• Game content providers (e.g., Pragmatic Play, Evolution Gaming) for game session data

5. Purposes & Legal Basis for Processing

okgam processes your personal data only when we have a valid legal basis to do so. The primary legal bases under RA 10173 and applicable data privacy regulations are:

• Contract Performance: Processing necessary to provide the gaming services you have requested — including account management, payment processing, game provision, and customer support.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering (AMLA), PAGCOR licensing requirements, and financial reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where such interests do not override your fundamental rights.
• Consent: Processing for direct marketing communications (promotional emails and SMS) where you have explicitly opted in. You may withdraw consent at any time.

6. Data Sharing & Disclosure

okgam does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary and lawful:

6.1 Service Providers & Processors

Trusted third parties who process data on our behalf under strict contractual obligations, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Landbank, UnionBank, Cebuana, M Lhuillier, 7-Eleven), KYC/identity verification providers, IT infrastructure and cloud hosting providers, and customer support platform operators.

6.2 Game Content Providers

Licensed game studios (such as Pragmatic Play and Evolution Gaming) may receive anonymised session data necessary for the operation of their games. These providers are bound by their own data protection obligations.

6.3 Regulatory & Law Enforcement Authorities

okgam may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities when required by law, regulation, court order, or lawful governmental request.

6.4 Corporate Transactions

In the event of a merger, acquisition, or sale of assets involving okgam, personal data held by okgam may be transferred to the successor entity, subject to equivalent data protection commitments.

7. International Data Transfers

Some of okgam's service providers and game content partners may be located outside the Philippines. Where personal data is transferred internationally, okgam ensures that such transfers are subject to appropriate safeguards, including:

• Standard contractual clauses approved by the National Privacy Commission
• Processing agreements that mandate data protection standards equivalent to those under RA 10173
• Transfers only to jurisdictions that offer an adequate level of data protection as recognised by Philippine authorities

8. Data Retention

okgam retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account & Identity Data: Retained for the lifetime of your account, plus a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction & Financial Data: Retained for a minimum of five (5) years after the transaction date, in compliance with AMLC reporting obligations.
• Gaming Activity Data: Retained for three (3) years following account closure for dispute resolution and responsible gaming review purposes.
• Communications Data: Customer support records are retained for two (2) years from the date of the last interaction.
• Marketing Data: Retained until you opt out of marketing communications, after which it is promptly suppressed.

Upon expiry of applicable retention periods, okgam will securely delete or anonymise personal data in a manner that prevents reconstruction.

9. Security Measures

okgam implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption: All data transmitted between your device and okgam's servers is encrypted using TLS 1.2 or higher. Stored sensitive data is encrypted at rest using AES-256.
• Access Controls: Personal data is accessible only to okgam personnel who have a legitimate business need to access it, on a strictly need-to-know basis.
• Two-Factor Authentication (2FA): okgam offers 2FA for player accounts to reduce the risk of unauthorised access.
• Regular Security Audits: Our platform and data handling practices are subject to periodic internal and external security reviews.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, okgam will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware, in line with RA 10173.

10. Cookies & Tracking Technologies

okgam uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you on return visits, maintain your session, and understand how you interact with the site.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function — including session management, login authentication, and security features. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how players navigate the platform so we can improve user experience. Data collected is aggregated and anonymised where possible.
• Functional Cookies: Remember your preferences (such as language settings and responsible gaming limits) to personalise your experience.
• Marketing Cookies: Used only with your explicit consent to track campaign effectiveness and deliver relevant promotions.

10.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the okgam platform. Your cookie preferences can also be updated in your account settings.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okgam:

• Right to Be Informed: You have the right to know how your personal data is being collected, used, and shared — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data okgam holds about you, including information on how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact okgam's Data Protection Officer using the details in Section 15. We will respond to all verified requests within 30 days.

12. Minors & Age Verification

okgam's services are strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gaming regulations. We do not knowingly collect personal data from persons under 21.

As part of our KYC process, okgam conducts age verification checks on all registered players. If we discover that a player is under 21, their account will be immediately suspended, any remaining balance returned, and all personal data deleted from our systems in accordance with applicable law.

If you believe that a minor has registered on the okgam platform, please contact our Data Protection Officer immediately at the details provided in Section 15.

13. Third-Party Services & Links

The okgam platform may contain references to third-party game providers and payment services. These third parties operate under their own privacy policies, and okgam is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with in connection with your okgam account.

Game providers such as Pragmatic Play and Evolution Gaming operate certified and independently audited platforms. Their data processing activities in connection with okgam are governed by data processing agreements that require compliance with applicable data protection laws.

14. Changes to This Privacy Policy

okgam reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform functionality. Any changes will be posted on this page with the "Last Updated" date revised accordingly.

For material changes that significantly affect how we process your personal data, okgam will notify registered players via email or an in-platform notification at least 14 days prior to the change taking effect. Your continued use of the okgam platform after the effective date of any revised Policy constitutes your acceptance of the changes.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way okgam processes your personal data, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Support Hours: 8 AM – 2 AM Manila Time, 7 days a week

When submitting a data-related request, please include your registered email address or username, the nature of your request, and any relevant supporting information to help us verify your identity and process your request efficiently.

You also have the right to escalate unresolved concerns to the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for the enforcement of RA 10173.